At SparkleGem, we are committed to providing exceptional service and quality products. Please review our sales policy below.

Pricing and Payment

  • All prices are in USD and are subject to change without notice. We accept major credit cards and other secure payment methods.
  • You will receive a confirmation email upon placing an order. Please check your order details, and if there are any errors, contact us immediately.

Order Fulfillment and Shipping

  • Orders are processed within 1-3 business days. Shipping fees are based on your location and the size of your order. Tracking details will be provided once your order is dispatched.
  • Standard shipping typically takes 5-7 business days domestically and 7-14 business days internationally. Expedited options are available at an additional cost.

Taxes and Duties

  • Sales tax will be calculated at checkout based on your location. For international orders, any additional customs fees or duties are the responsibility of the customer.

Product Availability

  • We strive to keep all products in stock, but availability is not guaranteed. If a product is unavailable after you place an order, we will notify you promptly and offer an alternative or a refund.

Return and Exchange Policy

  • We offer a 30-day return and exchange policy. Items must be in original condition, unused, and in their original packaging. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Customer Service
If you have any questions or require assistance with your order, please contact our customer service team:

Contact Information
For any inquiries about our sales policy, please contact us: